All Tenant Satisfaction Measures articles
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NewsSocial housing tenant satisfaction drops to five-year low, Housemark analysis reveals
Analysis of tenant satisfaction measures (TSM) reveals overall satisfaction has fallen 15 percentage points in five years
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NewsHome Group hires new director to enhance customer journeys
The 55,000-home housing association has appointed Colette Flattery as its new customer experience director
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NewsRegulator of Social Housing publishes guidance on Tenant Satisfaction Measures
RSH will evaluate TSM requirements for providers with fewer than 1,000 homes following voluntary pilot