All Severe maladministration articles
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NewsHousing Ombudsman's orders against social landlords triple year-on-year
Blakeway made almost 22,000 recommendations to put things right in 2023/24
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NewsLandlords struggling with damp and mould repairs timescales, Ombudsman finds
The watchdog has shared more than 100 severe maladministration cases on damp and mould ahead of Awaab’s Law being introduced.
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NewsOmbudsman urges GreenSquareAccord to make further improvements to complaint handling
The Housing Ombudsman has told the housing association it needs to address the ‘root causes’ of complaints
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NewsOmbudsman finds severe maladminstration at 13 social landlords due to window repair delays
In its latest report, the Ombudsman emphasises that window-related complaints are “increasingly of concern”
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NewsHousing Ombudsman launches probe into Lewisham Council over high maladministration rate
London authority self-referred to the Regulator of Social Housing in December last year over concerns about whether it was providing decent homes
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NewsHalf of complaints referred to the Ombudsman are from social housing tenants in London
The Ombudsman acknowledges that the operating environment for social landlords in London is “vastly different” from other areas
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NewsA2Dominion focuses on changing repairs systems and patch sizes following Ombudsman ruling
The housing association has changed how it manages third-party contractors and reduced leasehold manager caseloads
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NewsGove summons five housing associations for a meeting over maladministration findings
The secretary of state has written another batch of 10 letters to housing associations, on the back of severe maladministration findings
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NewsSix complaints made to statistics regulator about ombudsman’s maladministration rate data
Housing figures raise concerns about Housing Ombudsman’s ‘misuse’ of statistics to publicly rate landlords
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NewsHousing Ombudsman warns social landlords to take noise nuisance seriously after death in Clarion property
125,000-home association hit with severe maladministration finding after resident took his own life after nine months of noise disturbance