Open market sales revenue drops from £15.2m to £1.1m

Yorkshire Housing’s sales income plummeted in 2023/24, contributing to a fall in turnover.

The 20,000-home provider, in its financial statement for the year to 31 March, reported its income from open market sales fell from £15.2million in 2022/23 to just £1.1m in 2023/24. It sold just three units compared to 42 the previous year.

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“Open market sales (OMS) through our commercial subsidiary were disappointing but reflected a challenging housing market” it said.

“Turnover has decreased compared to previous years due to the national challenges within the housing market impacting our open market sales, however our underlying social housing provision remains at a consistent level with the last two years.”

Shared ownership first tranche sales income also fell from £25.1m to £21.8m, although Yorkshire said this exceeded its expectations.

The fall in sales income was partially offset by an £8.9m rise in income from social housing lettings from £96.2m to £105.1m, due to the 7% increase in annual rents and the income from new homes developed.

Its surplus fell by £10.4m to £7.3m, due in part to a £5.8m increase in interest costs.

Yorkshire Housing built 689 homes, an increase of 37% on the 502 completed the previous year. It said it has now built 4,400 of the 8,000 homes it is aiming to build between 2019 and 2030.

>>See also: ‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management

The landlord increased the amount spent on maintenance of existing stock by £2m to £31.6m and said 81% of its stock is now at Energy Performance Certificate ‘C’ standard.

Yorkshire Housing also said it had made progress with its ‘Customer Obsessed’ strategy to improve services for residents, including working on implementing a Salesforce customer relationship management tool.

It has set up a “new data analytics hub to bring together different sources of data to help us make the best decisions for our customers.”

It said: “Our future is to provide a ‘Pre-emptive’ service to our customers. A future where instead of waiting for things to go wrong we anticipate and resolve, giving customers more time to get on with their lives, and enjoy a service that is truly customer obsessed”

Housing association financial statements 2023/24 

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