The Housing Ombudsman and Regulator of Social Housing (RSH) have set out how they will work together under the new consumer regulatory regime in social housing.

The two bodies have published a new memorandum of understanding, a statutory document under the Social Housing Regulation Act.

Since April, RSH has been tasked with taking a new proactive approach to consumer regulation, assessing landlords against four new consumer standards and holding them to account by carrying out regular inspections and scrutinising data on tenant satisfaction and repairs. Previously it had been restricted from intervening on tenant complaints, accept in cases which met the high ‘serious detriment’ threshold which has now been scrapped.