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Housing Today
Trusted media brand of the Chartered Institute of Housing
Housing Ombudsman signs MoU with new build homes watchdog
The New Homes Ombudsman addresses complaints from freeholders of new build homes “that are not up to scratch”
The Housing Ombudsman has signed a memorandum of understanding with the New Homes Ombudsman Service, which deals with complaints raised by owners of new build homes, in order to foster “cooperation and communication” between the two bodies.
The MoU recognises that the New Homes Ombudsman Service (NHOS) is a voluntary scheme “for the time being” but is based on provisions in the Building Safety Act 2022 and the Housing Act 1996.
Membership of the Housing Ombudsman Service (HOS) is mandatory for all social landlords and local housing authorities who are registered with the regulator of social housing.
The Housing Ombudsman’s statement indicates that the NHOS will be placed on a same statutory footing as the HOS in due course.
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