Homebuyer satisfaction hits highest level on record

Construction worker

Latest HBF survey findings follow industry focus in aftermath of build quality scandals

Buyer satisfaction with new homes has risen for the fourth consecutive year to hit its highest level on record, according to the latest annual survey by the Home Builders’ Federation.

The HBF’s annual customer satisfaction survey found that 91% of buyers would recommend their builder to a friend – meaning the housebuilders surveyed reached an average “five-star” rating of over 90% for the first time in the survey’s history.

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