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Housing Today
Trusted media brand of the Chartered Institute of Housing
Camden Council has ‘defensive complaints culture’, says Ombudsman
The landlord had a maladministration rate of 83% between 2023 and 2024
The London Borough of Camden has a “defensive complaints culture” regarding landlord services, revealed a recent report by the Housing Ombudsman.
An investigation prompted by a series of severe maladministration findings revealed that the council repeatedly failed to adequately respond to tenant complaints between 2023 and 2024.
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