Myshon New Wide

Employer: Myshon

Salary: £37 - £42k (depending on portfolio and experience)

Basis: Full time 

Location: WFH and Field Based – with occasional visits to Leeds head office

Who We Are

Myshon is a national Intensive Housing Management, Asset Management, and Advisory company established in 2017. We focus on Specialist Supported Housing, Supported Housing, and Affordable Housing.

Our mission is to support independent living for vulnerable adults, including those with acute mental health issues, severe learning and physical difficulties, and alcohol and substance misuse. We aim to provide a domestic environment embedded in local communities to promote independence and tailored support.

What We Do

We manage over 11,000 homes across the UK, employing a regional management team of housing support officers and maintenance technicians. Our partners include Local Authorities, Care Providers, Housing Charities, and Registered Providers. We offer various types of supported living management, including short-term supported housing and move-on housing support, in both self-contained and shared accommodation.

Our Services

  • Intensive Housing Management – Full tenancy management, 24-hour reactive maintenance, and more.
  • Facilities Management - Hard and soft FM services to ensure smooth and efficient operations.
  • Building Maintenance and Compliance (BMC) - Supported by CAFM software and a helpdesk system.
  • Asset Management - Portfolio monitoring, 3rd party contract management, and more.
  • Investor Reporting and Monitoring Services – Regular and informative reporting.
  • Finance, Sales and Lettings - Dedicated teams for financial services and property management.
  • 24/7 Helpdesk - For urgent enquiries, repairs, and maintenance.

Job Role

Accountabilities and Responsibilities

  • Act as the liaison between Myshon and clients, engaging with opportunities in the Supported Housing and Specialist Supported Housing sectors.
  • Establish and nurture strong relationships with key stakeholders to identify areas of improvement and potential collaboration.
  • Ensure Myshon meets KPIs and inform wider teams of any required actions.
  • Conduct regular meetings with clients to ensure proactive and responsive service.
  • Explore and promote ‘value add’ opportunities with clients and advocate for Myshon in new business explorations.

Internal Stakeholder Relations

  • Collaborate with Myshon heads of department and work as a team to address client issues or concerns.
  • Work closely with BMC, Credit Control, Housing Support, Housing Income, Finance, and Central Services teams.
  • Manage all correspondence and workstreams arising from client engagement.

Strategic Contribution

  • Provide feedback to the Operations Director and Senior Management Team on potential partnership opportunities, trends, and industry developments.

Data and Governance Support

  • Assist in data analysis, governance, and general analytics as required by the CEO.
  • Ensure compliance with industry regulations, data protection, and ethical standards.

Key Skills and Qualifications

  • Excellent communication, negotiation, and interpersonal skills.
  • Proven experience in partnership development and stakeholder engagement.
  • Strong understanding of Supported Housing and Specialist Supported Housing sectors.
  • Exceptional project management and organisational abilities.
  • Strategic thinking and ability to leverage value add opportunities.
  • Familiarity with governance, compliance, and ethical practices.
  • Ability to work collaboratively and lead cross-functional teams.
  • Strong presentation and public speaking skills.

External Stakeholders

  • Social Landlords
  • Investors
  • Care Providers
  • Local Authorities

Internal Stakeholders

  • Housing Team
  • Finance Team
  • Housing Income Team
  • Building Maintenance and Compliance Team
  • Senior Management Team (SMT)

Essential Experience and Skills

  • Excellent communication, negotiation, and interpersonal skills.
  • Proven experience in partnership development and stakeholder/customer engagement.
  • Strong understanding of Supported Housing and Specialist Supported Housing sectors.
  • Exceptional project management and organisational abilities.
  • Ability to spot and leverage value add opportunities.
  • Familiarity with governance, compliance, and ethical practices.
  • Ability to work collaboratively and lead cross-functional teams.
  • Strong presentation and public speaking skills.

Desirable Experience and Skills

  • Experience in data analysis, governance, and general analytics.
  • Awareness of industry trends and developments.
  • Experience in managing client relationships and ensuring client satisfaction.
  • Strong problem-solving skills and ability to address client issues proactively.
  • Proficiency with relevant software and tools used in housing management and compliance.
  • Ability to adapt to changing environments and manage multiple priorities.

Behaviours and Attributes

Myshon prides itself on teamwork and the collective pride in the services delivered. This culture is nurtured carefully and embraced in our Vision, Mission, and Values. Additional responsibilities may include roles such as first aiders, mental health first aiders, and fire wardens, with full training provided.

to apply please emial : recruitment@myshon.co.uk

or 

Apply here