Head of Housing & Customer Service
Brixton, London
About Us
Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.
We are now looking for a Head of Housing & Customer Service to join us on a permanent, full-time basis, working 35 hours per week.
The Benefits
- Salary of £65,000 per annum
- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Health Shield
- Season ticket loan
- Subsidised gym membership
- Course funding
This is an excellent opportunity for an experienced housing management professional to join our dedicated team and make a real impact on the lives of women in need.
In this rewarding role, you will have the chance to work with a committed team in a values-driven organisation that is dedicated to empowering women and creating safer, more inclusive communities.
What’s more, you will have the autonomy to lead and innovate, playing a key role in influencing policies, fostering partnerships, and ensuring our services continue to meet the highest standards.
So, if you want to use your expertise to help create a better future for women, read on and apply today!
The Role
As the Head of Housing & Customer Service, you will be responsible for delivering a high-performing housing management service to all our residents.
Specifically, you will drive service excellence by leading a well-trained and motivated workforce, ensuring residents receive outstanding customer service and efficient housing management.
You will also stimulate and manage change to foster continuous improvement, challenging traditional approaches and encouraging innovation.
Additionally, you will:
- Oversee asset disposal projects, ensuring risks are managed and compliance is upheld
- Build and maintain strong relationships with external stakeholders
- Lead and implement service improvements
- Manage housing decant projects and changes of property use
- Support the marketing of properties and oversee schedules of dilapidations and notices
About You
To be considered as the Head of Housing & Customer Service, you will need:
- Experience leading resident engagement activities on a strategic and local level
- Experience leading a housing management service
- Experience leading on complaint resolution including dealing with the Housing Ombudsman
- A strong track record of performance management and budget oversight
- Strong IT skills, including Windows applications, word processing, and databases
- Strong organisational and administrative skills, with the ability to prioritise work effectively
- CIH Level 5 Qualification or a willingness to undertake it
- A degree-level education or equivalent experience demonstrating communication, literacy, and numeracy skills
Closing Date: 28th February at 5:00 PM
Shortlisting: w/c 3rd March
In-person Interviews: 19th & 20th March
Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women’s EPIC values.
Other organisations may call this role Head of Housing Services, Head of Tenancy Management, Head of Customer Services, or Housing Operations Manager.
Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to lead our housing and customer service operations and make a lasting impact, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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