Every person counts
Revealed: Top 30 Housing Champions
Our list celebrates those housing professionals who are going above and beyond in their day-to-day roles to improve services for residents
Every person counts
The big social media question: should housing associations leave X (Twitter)?
Some social landlords describe X as “toxic” but for others it is still a “shop window” and remains an effective route to communicate with residents. As the platform sheds users, Alex Funk looks at how individual landlords are responding
Housing providers are uniquely positioned to help women experiencing domestic abuse
Today is White Ribbon Day - a global campaign to raise awareness about violence against women and girls. Here, Sally Atkinson argues social landlords have a key role to play in tackling abuse in the home
‘I never feel like I’ve done enough’… High-flying Elly Hoult talks about her career so far and her plans as CIH president
The Peabody deputy chief executive shares her journey from leaving school at 16, how her experiences shaped her and why she wants more people to ‘choose housing’
The strain of temporary accommodation: are local authorities’ innovative solutions enough?
With council spending on temporary accommodation reaching more than £2bn last year and still climbing, some local authorities are tackling the issue head-on. But will there efforts be enough? OIivia Barber reports
Why are councils getting low consumer regulation gradings?
Almost all the low ‘C3’ grades given by the Regulator of Social Housing since the new regime came into force in April are for local authorities as opposed to housing associations. Carl Brown finds out why
How our council found the social housing inspection process
Melton Borough Council was among the first landlords in the country to undergo a Regulator of Social Housing inspection under the new rules and achieved the second highest ‘C2’ score. The borough’s director Michelle Howard explains how it went.
To tackle social housing stigma we must root out unconscious bias in our own organisations
Social housing providers must be realistic about their own failings and how they might also be contributing to myths surrounding residents, argues Neal Ackcral
Why we have stopped describing people as ‘vulnerable’
Eastlight Community Homes has taken the decision to no longer use the term in its documentation. Catherine Turner explains more
Tackling anti-social behaviour - why we need a multi-faceted approach
Addressing ASB and domestic abuse is highly complex and housing associations can’t do it alone, writes Elly Hoult
Considerate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
‘We will never lose sight of what happened’ - Rochdale Boroughwide Housing CEO Amanda Newton on addressing failures after a tragic death
How do you set about leading an organisation after tragedy? Newton was hired following the death of two-year-old Awaab Ishak from mould exposure in an RBH home. In her first major interview, she explains to Olivia Barber how she is driving change
‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
Exclusive: Clarion announces ‘ambitious’ restructure to improve housing management
UK’s largest housing association will overhaul services in a bid to become “the best social landlord”, chief executive Clare Miller writes in Housing Today article.
Why we are transforming Clarion
Chief executive Clare Miller, writing exclusively for Housing Today, explains why the 125,000-home provider needs to change
In search of a magic patch size: How social landlords are rethinking their housing management approaches
With the new consumer standards and increased scrutiny on the sector, many social landlords are re-assessing how they do housing management. As part of Housing Today’s Every Person Counts campaign, Olivia Barber finds out more
It’s time to make sure Every Person Counts in housing
Faced with unprecedented challenges and competing priorities, people working in the housing sector are feeling the pressure. Housing Today is inviting you to share best practice on skills, news ways of working, regulatory compliance and much more, writes Carl Brown
Housing Today launches Every Person Counts campaign
We are inviting readers to share solutions and best practice on skills, employment, regulatory compliance, equality and diversity and much more
Evolution or revolution? What new consumer standards mean for RPs
The Regulator of Social Housing’s revised consumer standards and proactive approach come into effect on 1 April. Olivia Barber finds out what the changes will mean for the sector
IWD: Parlimentary group launches campaign to increase number of women in housebuilding
‘I am a housebuilder’ initiative launched to mark International Womens Day
What is the social housing sector doing to get ready for mandatory qualifications?
The government is consulting on mandatory professional qualifications for social housing managers. This change may be more than a year away but, as Olivia Barber finds out, many social landlords are already preparing.
Sector must shape the evolution of social housing competence and conduct standards
The government’s consultation on proposed new standards for social housing managers is an opportunity for the sector to help ensure a balanced approach, writes Gavin Smart
Join the initiative online
Use #HTeverypersoncounts