Are housing associations really overcharging residents?

By Daniel Gayne2025-03-20T06:00:00

Tenants are winning service charge cases in court, but official figures show housing associations spend more on services than they actually bill for. Daniel Gayne looks into whether these cases are isolated errors, or whether other factors are at play.

Service charges are back in the headlines again. Newspapers as diverse as the Guardian and the Daily Mail have carried stories in recent weeks detailing alleged “abuse” of the charges. It’s a persistent accusation that sparks anger among tenant activists and frustration among the leadership of housing associations. But what is the truth of the matter?

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