All Housing Ombudsman articles – Page 2
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NewsGove summons five housing associations for a meeting over maladministration findings
The secretary of state has written another batch of 10 letters to housing associations, on the back of severe maladministration findings
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NewsA2Dominion appoints chief customer officer on permanent basis
The £389m-turnover assocation has reshuffled its executive team following failings identified by the Housing Ombudsman
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NewsHousing Ombudsman issues ‘highest ever’ total of complaint handling failure orders
Ombudsman reports issuing 52 complaint handling failure orders to social landlords between July and September
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NewsSix complaints made to statistics regulator about ombudsman’s maladministration rate data
Housing figures raise concerns about Housing Ombudsman’s ‘misuse’ of statistics to publicly rate landlords
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NewsA2 Dominion changes executive team structure in drive to improve resident services
The London housing association will not increase its housebuilding programme, in order to focus on improving its existing services
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NewsHousing Ombudsman warns social landlords to take noise nuisance seriously after death in Clarion property
125,000-home association hit with severe maladministration finding after resident took his own life after nine months of noise disturbance
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NewsHousing Ombudsman reveals 323% increase in severe maladministration findings
The Ombudsman described the report as a “sobering overview” into social housing complaints in the UK
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NewsL&Q ordered to pay £140,000 in compensation to tenants following ‘prolonged’ service decline
105,000-home housing association rapped by Housing Ombudsman over poor customer service
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NewsToddler death prompts calls for action on housing quality
Coroner calls death of Awaab Ishak from black mould “a defining moment” for housing sector
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NewsTenancy deposit resolution body selected as New Homes Ombudsman
Dispute Service will enforce the New Homes Quality Code from next year in bid to improve consumer regulation
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NewsConsultation launched on new housebuilding consumer code
New Homes Quality Board has also started procurement for new housing ombudsman
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In FocusThe housing ombudsman and its consumer protection challenge
Critics say the new ‘independent’ regulator is anything but, and has been set up to repeat mistakes of the past. Joey Gardiner talks to key players to find out what is at stake
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