Housing Ombudsman pledges to speed up complaint investigation times as demand ‘doubles’

2025-03-06T11:57:00

Watchdog opens consultations on five-year strategy and 2025/26 business plan as it grapples with “unprecedented” volumes of work

The Housing Ombudsman has pledged to reduce the amount of time it takes to investigate and determine cases.

The watchdog, which resolves complaints about landlords, has today opened consultations on its five-year strategy and 2025/26 business plan.

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