All housing management articles
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CommentVoid re-let times are the highest they’ve been for a while. What can social landlords do about it?
Jonathan Cox explains why re-let times are spiking
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In Focus‘Communication is the golden thread’: my work as an operations manager at Sovereign Network Group
Sophie Meilack works to drive improvements in the responsive repairs team at Sovereign Network Group. In the latest in our Frontline Stories series, she speaks to Olivia Barber about her role.
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NewsOmbudsman urges GreenSquareAccord to make further improvements to complaint handling
The Housing Ombudsman has told the housing association it needs to address the ‘root causes’ of complaints
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NewsNHF and RICS to develop standardised stock condition survey for social housing sector
The standard will be created in partnership with housing associations and trade bodies
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CommentConsiderate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
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In Focus‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
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NewsHome Group submits plans for new ‘community hub’ for housing managers
The 55,000-home housing association says the hub will help housing managers ‘deal with issues quickly’ and ‘be visible’
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In FocusIn search of a magic patch size: How social landlords are rethinking their housing management approaches
With the new consumer standards and increased scrutiny on the sector, many social landlords are re-assessing how they do housing management. As part of Housing Today’s Every Person Counts campaign, Olivia Barber finds out more
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NewsHyde increases neighbourhood teams and reduces patch sizes
The 50,000-home housing association has reduced the size of its ‘neighbourhood patches’ by a third
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CommentHow standardised stock condition surveys and better use of data can help us improve stock maintenance
Maintaining homes is more complicated than many people think and requires intricate solutions, writes Elly Hoult
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NewsFixing poor housing would bring £135bn in societal benefits, says BRE
New research sets out health and economic benefits of action to improve poor housing