All complaint handling articles
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NewsOmbudsman warns sector after issuing 10 landlords with multiple complaint failure orders in first quarter
Richard Blakeway frustrated over repeated Complaint Handling Failure Orders
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NewsHousing Ombudsman's orders against social landlords triple year-on-year
Blakeway made almost 22,000 recommendations to put things right in 2023/24
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NewsOmbudsman urges GreenSquareAccord to make further improvements to complaint handling
The Housing Ombudsman has told the housing association it needs to address the ‘root causes’ of complaints
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NewsOmbudsman launches special investigation into complaint-handling at Wandle Housing Association
The watchdog will examine its high maladministration rate to determine whether complaints are indicative of wider failure
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NewsGrenfell Inquiry decides against recommending further regulation of social housing providers
The inquiry finds no additional recommendations needed beyond the changes made in the Social Housing (Regulation) Act
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NewsSocial housing tenant satisfaction drops to five-year low, Housemark analysis reveals
Analysis of tenant satisfaction measures (TSM) reveals overall satisfaction has fallen 15 percentage points in five years
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NewsHousing Ombudsman report into Southern Housing merger finds ‘lack of ownership’ of complaints
The special report highlights risks around mergers and oversight of complaint handling
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NewsSocial housing providers ‘not yet ready for Ombudsman’s complaint-handling code’ says Housemark
The housing data specialist, Housemark, has found that housing providers are still reporting low complaint volumes
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NewsHousing associations dispute DLUHC’s estimated costs of proposed new tenant information rules
DLUHC consultation responses say costs should be considered alongside financial pressures of other requirements due to be introduced by the government
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NewsHousing Ombudsman launches special investigations into three London social landlords
Special investigations instigated over issues with damp and mould, repairs and complaint handling
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NewsHousing Ombudsman issues ‘highest ever’ total of complaint handling failure orders
Ombudsman reports issuing 52 complaint handling failure orders to social landlords between July and September